How can freight forwarders raise rates without causing a riot?

How many times have you agreed to handle freight for a client, only to find out that the job is much bigger than you thought it would be?

First, it’s the minor things. The client needs more hand-holding then you thought. The route is more troublesome, with more difficult negotiations with the carriers involved. And then the major problems hit, and suddenly you’re spending all your time putting out fires. When you have the bad luck of getting a few of these deals, you’re then not generating nearly as much revenue as you thought you would. Not only does this mean you’re doing an awful lot of work for less than you’re worth, but you also might start to feel that the work is not worth it, which will impact the quality of service you provide......(More)